Postage and Processing Times

DELIVERY INFORMATION

We will deliver to the delivery address specified on your order and confirmed in our Order Acceptance.

We are unable to accept changes to the delivery address. It is your responsibility to make sure that someone is available to receive delivery and sign for items as all our items require a signature on delivery. We are not able to deliver to PO boxes. We will endeavour to notify you as soon as possible if delivery to an address is not possible.
Our typical delivery times for delivery world wide are:
(a) Standard Delivery – 2-4 Working days (UK) 5-9 working days (International) from date of order - some countries are longer due to strict customs but usually work within this time frame.

We offer FREE postage on orders over a certain weight or value and usually to return customers who's basket value is of a certain value. This is used to our discretion
(b) Express Delivery – 1-3 working days (UK) 3-5 working days ( International this varies from country to country so please contact us for true postage times.(A signature is required for all our delivery options. Working days are Mondays to Fridays 12pm excluding public holidays.)
Delivery times are approximate.

We reserve the right to divide your order between different packages and to deliver in installments.
We reserve the right to adjust shipping charges at any time and some postage and handling charges may or may not be combined in the purchase cost of any item.
If your order does not arrive within our typical delivery times, please allow a further seven (7) days (for standard delivery) or three (3) days (for express delivery) before contacting us to report a late delivery.

We can offer a same day delievery or next day delivery to most London post codes upon request of the customer. This is not always possible but we endeavour to get your items to you ASAP and desire to keep our loyal customers happy.

All postage times are strictly postage times, all orders require a 1 to 3 day processing time. This is for item stock keeping, preparation, packing and organisation of postal orders/private delivery.

*NOTE*
We do our best to post items the same day as the order is made we send express items as 'next day delivery' but due to factors out of our control items can be delayed and this is not the responsibility of Mastoora Beauty.